top of page

Privacy Policy

NGhouse we respect your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, make an enquiry or make a booking with us.

​

1. Who we are

NGhouse
178 West Street
Sheffield
S1 4ET
United Kingdom

Email: info@nghouse.uk
Telephone: 0114 405 5010

 

2. Information we collect

Depending on how you interact with us, we may collect:

  • Your name

  • Email address

  • Telephone number

  • Booking and reservation information

  • Payment and billing information where required to process a booking

  • Information you provide when contacting us

  • Information relating to your stay or booking

  • Technical information such as your IP address, browser type and device information when you use our website

  • Cookie and website usage information

We only collect information that is reasonably necessary for the purposes described in this policy.

 

3. How we use your information

We may use your information to:

  • Process and manage accommodation bookings

  • Communicate with you about your booking or enquiry

  • Provide and administer your stay

  • Process payments where applicable

  • Respond to questions and requests

  • Improve our website, services and guest experience

  • Maintain the security of our website and services

  • Meet our legal and regulatory obligations

  • Send marketing communications where you have given appropriate consent

 

4. Lawful basis for processing

We process personal information where necessary to:

  • Perform a contract with you, such as providing accommodation following a booking

  • Take steps at your request before entering into a contract

  • Comply with legal obligations

  • Pursue legitimate interests, such as operating and improving our accommodation business and website

  • Obtain your consent where consent is required, such as for certain marketing or non-essential cookies

 

5. Sharing your information

We may share relevant personal information with trusted third parties where necessary to operate our business and provide our services.

These may include:

  • Booking and accommodation management platforms

  • Online travel agencies through which you make a reservation

  • Payment service providers

  • Website and hosting providers

  • IT and technical service providers

  • Professional advisers where necessary

  • Government authorities or other organisations where we are legally required to do so

We do not sell your personal information.

 

6. Payments

Where payments are processed through a third-party payment provider, your payment information may be processed directly by that provider. We do not normally store complete payment card details ourselves.

Third-party providers process information in accordance with their own privacy policies and security requirements.

 

7. Cookies

Our website may use cookies and similar technologies to provide essential website functionality, improve performance and understand how visitors use our website.

Some cookies may be strictly necessary for the website to function. Other non-essential cookies, such as certain analytics or tracking cookies, may require your consent.

You can manage or withdraw your cookie preferences through the cookie settings available on our website.

UK rules require businesses to provide clear information about cookies and obtain consent for non-essential cookies where required.

 

8. How long we keep your information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide our services, maintain business records, resolve disputes and comply with legal, accounting and regulatory requirements.

The exact retention period may vary depending on the type of information and the reason we hold it.

 

9. Keeping your information secure

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

 

10. Your rights

Depending on the circumstances, you may have rights under applicable UK data protection law, including the right to:

  • Request access to your personal information

  • Ask us to correct inaccurate or incomplete information

  • Ask us to delete your information where applicable

  • Ask us to restrict how we process your information

  • Object to certain processing

  • Request the transfer of certain information to another organisation

  • Withdraw consent where we rely on consent to process your information

You also have the right to complain to the Information Commissioner's Office (ICO) if you believe your personal information has been handled unlawfully or your data protection rights have not been respected.

 

11. Third-party websites

Our website may contain links to third-party websites, including booking platforms, payment providers and other services.

We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing them with personal information.

 

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology or legal requirements.

The latest version will always be made available on our website.

 

13. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

NGhouse
178 West Street
Sheffield
S1 4ET
United Kingdom

Email: info@nghouse.uk
Telephone: 0114 405 5010

bottom of page